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Over Deliver to Win Clients and Influence Referrals (Part I)
Your client slept through the alarm clock, didn't get her coffee, tripped on the dog running out the door to deliver her kids to day care. She ran three yellow lights to drop off the briefcase her hubby forgot, turned around and raced back the other way, to get to her 7 a.m. session with you. As she runs in from the parking lot 5 minutes late, she looks a bit disheveled. . . . (to read the remainder of this article, please log in below.)
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